Shipping methods

We entrust our shipments to specialized couriers, with packaging prepared with care to protect the products during transport. For deliveries in Italy and abroad, we collaborate with operators such as FedEx, TNT, and DHL; for oversized products, we also utilize Fercam and Rhenus.

Costs and insurance

Shipping is free throughout Italy for orders over €250. A mandatory insurance contribution is required to cover any transport damage.
Source: shipping and payment information in the product sheets.

Delivery times

The average time indicated to receive products is 20 working days. Shipments and the transit of goods take place from Monday to Friday.

Timelines may vary for personalized items, products to be ordered from the supplier, or those made upon request. Holidays and company closures may affect timing.

Checks upon delivery

When you receive your order, please check that:

• the number of packages corresponds to the transport document;
• the packaging is intact and without signs of damage or tampering.

If you find any anomalies, contest them immediately with the courier and have “Accepted subject to inspection” noted on the delivery document, specifying the problem detected.

Report any damage within 3 days of receipt by writing to support@giuale.it.