{"id":239125,"date":"2026-09-16T12:18:15","date_gmt":"2026-09-16T10:18:15","guid":{"rendered":"https:\/\/giuale.it\/service-client-et-retours\/"},"modified":"2026-11-11T16:42:24","modified_gmt":"2026-11-11T15:42:24","slug":"service-client-et-retours","status":"publish","type":"page","link":"https:\/\/giuale.it\/fr\/service-client-et-retours\/","title":{"rendered":"Service client et retours"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\">Droit de r\u00e9tractation<\/h4>\n\n<p class=\"wp-block-paragraph\">Le client a le droit de se r\u00e9tracter du contrat, sans en indiquer les motifs, dans un d\u00e9lai de 14 jours.<\/p>\n\n<p class=\"wp-block-paragraph\">Le d\u00e9lai de r\u00e9tractation expire apr\u00e8s 14 (quatorze) jours \u00e0 compter du jour o\u00f9 le client, ou un tiers autre que le transporteur et d\u00e9sign\u00e9 par vous, prend physiquement possession du bien.<\/p>\n\n<p class=\"wp-block-paragraph\">Pour exercer le droit de r\u00e9tractation, le client est tenu d&rsquo;informer Giuale SRL (ins\u00e9rer le nom, l&rsquo;adresse g\u00e9ographique et, le cas \u00e9ch\u00e9ant, le num\u00e9ro de t\u00e9l\u00e9phone et de t\u00e9l\u00e9copie ainsi que l&rsquo;adresse \u00e9lectronique) de sa d\u00e9cision de se r\u00e9tracter du pr\u00e9sent contrat au moyen d&rsquo;une d\u00e9claration explicite (par exemple, lettre envoy\u00e9e par la poste, t\u00e9l\u00e9copie ou courrier \u00e9lectronique).<\/p>\n\n<p class=\"wp-block-paragraph\">\u00c0 cette fin, il est possible d&rsquo;utiliser le formulaire de r\u00e9tractation ci-joint.<\/p>\n\n<p class=\"wp-block-paragraph\">CR\u00c9ER UN FORMULAIRE DE R\u00c9TRACTATION EN INS\u00c9RANT LE CHOIX DU TYPE DE REMBOURSEMENT Pour respecter le d\u00e9lai de r\u00e9tractation, il suffit que le client envoie la communication relative \u00e0 l&rsquo;exercice du droit de r\u00e9tractation avant l&rsquo;expiration dudit d\u00e9lai.<\/p>\n\n<p class=\"wp-block-paragraph\">En ce qui concerne les articles r\u00e9alis\u00e9s sp\u00e9cialement pour le client, le droit de r\u00e9tractation ne peut \u00eatre exerc\u00e9 que si l&rsquo;article n&rsquo;est pas conforme \u00e0 la commande (conform\u00e9ment \u00e0 l&rsquo;art. 59 du d\u00e9cret l\u00e9gislatif n\u00b0 206 du 06\/09\/2005, Code de la consommation).<\/p>\n\n<h4 class=\"wp-block-heading\">Effets de la r\u00e9tractation<\/h4>\n\n<p class=\"wp-block-paragraph\">Si le Client se r\u00e9tracte du pr\u00e9sent contrat, tous les paiements qu&rsquo;il a effectu\u00e9s en notre faveur lui seront rembours\u00e9s, \u00e0 l&rsquo;exclusion des frais relatifs au mode de livraison (les exp\u00e9ditions suppl\u00e9mentaires au-del\u00e0 de celle de l&rsquo;achat), au plus tard 14 (quatorze) jours \u00e0 compter du jour o\u00f9 nous sommes inform\u00e9s de la d\u00e9cision du Client de se r\u00e9tracter du contrat.<\/p>\n\n<p class=\"wp-block-paragraph\">Lesdits remboursements seront effectu\u00e9s en utilisant le m\u00eame moyen de paiement que celui utilis\u00e9 pour la transaction initiale, sauf si le Client en a express\u00e9ment convenu autrement dans le formulaire de r\u00e9tractation joint ; en tout \u00e9tat de cause, il n&rsquo;aura \u00e0 supporter aucun frais suite \u00e0 ce remboursement.<\/p>\n\n<p class=\"wp-block-paragraph\">Le remboursement peut \u00eatre suspendu jusqu&rsquo;\u00e0 la r\u00e9ception des biens ou jusqu&rsquo;\u00e0 ce que le consommateur ait fourni la preuve qu&rsquo;il a renvoy\u00e9 les biens.<\/p>\n\n<p class=\"wp-block-paragraph\">Le Client est pri\u00e9 de renvoyer les biens ou de les remettre \u00e0 Giuale SRL Strada prov.le Modugno-Bari, 4\/A, 70026 Modugno BA, Italie, sans retard excessif et \u00e0 ses frais, en tout cas, dans les 14 (quatorze) jours suivant le jour o\u00f9 il nous a communiqu\u00e9 sa r\u00e9tractation du pr\u00e9sent contrat.<\/p>\n\n<p class=\"wp-block-paragraph\">La responsabilit\u00e9 du Client n&rsquo;est engag\u00e9e qu&rsquo;\u00e0 l&rsquo;\u00e9gard de la d\u00e9pr\u00e9ciation des biens r\u00e9sultant de manipulations autres que celles n\u00e9cessaires pour \u00e9tablir la nature, les caract\u00e9ristiques et le bon fonctionnement des biens.<\/p>\n\n<h4 class=\"wp-block-heading\">TRIBUNAL COMP\u00c9TENT<\/h4>\n\n<p class=\"wp-block-paragraph\">Le contrat est r\u00e9gi conform\u00e9ment aux lois italiennes. Pour les litiges d\u00e9coulant du contrat, le Tribunal comp\u00e9tent est celui de la r\u00e9sidence ou du domicile du Client si celui-ci est un consommateur. Dans tous les autres cas, le Tribunal de Trani en Italie sera exclusivement comp\u00e9tent.<\/p>\n\n<h4 class=\"wp-block-heading\">Clause de non-responsabilit\u00e9<\/h4>\n\n<p class=\"wp-block-paragraph\">Gr\u00e2ce \u00e0 des relations directes et consolid\u00e9es avec des designers, des fabricants et des revendeurs agr\u00e9\u00e9s, <strong><a href=\"https:\/\/giuale.it\/fr\/\">www.giuale.it<\/a><\/strong> propose une s\u00e9lection de produits de la plus haute qualit\u00e9 et \u00e0 l\u2019authenticit\u00e9 garantie. Les produits en vente sur <strong><a href=\"https:\/\/giuale.it\/fr\/\">www.giuale.it<\/a><\/strong> sont tous rigoureusement neufs et emball\u00e9s dans leur emballage d&rsquo;origine, ce qui garantit leur excellent \u00e9tat de conservation. En ce qui concerne les produits des marques Catellani&amp;smith, Kartell, Viabizzuno, Vistosi, il est pr\u00e9cis\u00e9 que <strong><a href=\"https:\/\/giuale.it\/fr\/\">www.giuale.it<\/a><\/strong> ne fait pas partie du r\u00e9seau de revendeurs officiels. En revanche, <strong><a href=\"https:\/\/giuale.it\/fr\/\">www.giuale.it<\/a><\/strong> ach\u00e8te lesdits produits originaux directement aupr\u00e8s de groupements d&rsquo;achat agr\u00e9\u00e9s.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Droit de r\u00e9tractation Le client a le droit de se r\u00e9tracter du contrat, sans en indiquer les motifs, dans un d\u00e9lai de 14 jours. Le d\u00e9lai de r\u00e9tractation expire apr\u00e8s 14 (quatorze) jours \u00e0 compter du jour o\u00f9 le client, ou un tiers autre que le transporteur et d\u00e9sign\u00e9 par vous, prend physiquement possession du [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-239125","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service client et retours - GIUALE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/giuale.it\/fr\/service-client-et-retours\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service client et retours - GIUALE\" \/>\n<meta property=\"og:description\" content=\"Droit de r\u00e9tractation Le client a le droit de se r\u00e9tracter du contrat, sans en indiquer les motifs, dans un d\u00e9lai de 14 jours. 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