{"id":239133,"date":"2026-09-16T12:18:15","date_gmt":"2026-09-16T10:18:15","guid":{"rendered":"https:\/\/giuale.it\/customer-service-and-returns\/"},"modified":"2026-11-11T16:42:49","modified_gmt":"2026-11-11T15:42:49","slug":"customer-service-and-returns","status":"publish","type":"page","link":"https:\/\/giuale.it\/en\/customer-service-and-returns\/","title":{"rendered":"Customer Service and Returns"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\">Right of withdrawal<\/h4>\n\n<p class=\"wp-block-paragraph\">The customer has the right to withdraw from the contract, without giving any reason, within 14 days.<\/p>\n\n<p class=\"wp-block-paragraph\">The withdrawal period expires after 14 (fourteen) days from the day on which the customer or a third party, other than the carrier and designated by you, acquires physical possession of the goods.<\/p>\n\n<p class=\"wp-block-paragraph\">To exercise the right of withdrawal, the customer is required to inform Giuale SRL (Insert name, geographical address and, if available, telephone and fax number and e-mail address) of their decision to withdraw from this contract by means of an explicit statement (e.g. a letter sent by post, fax or e-mail).<\/p>\n\n<p class=\"wp-block-paragraph\">For this purpose, the attached withdrawal form may be used.<\/p>\n\n<p class=\"wp-block-paragraph\">CREATE WITHDRAWAL FORM INSERTING CHOICE OF REFUND TYPE To meet the withdrawal deadline, it is sufficient for the customer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.<\/p>\n\n<p class=\"wp-block-paragraph\">With regard to items made specifically for the customer, the item may only be returned if it does not conform to the item ordered (pursuant to Art. 59 of Legislative Decree 6\/9\/2005 n. 206, Consumer Code).<\/p>\n\n<h4 class=\"wp-block-heading\">Effects of withdrawal<\/h4>\n\n<p class=\"wp-block-paragraph\">If the Customer withdraws from this contract, they will be reimbursed for all payments made in our favor, excluding costs related to the delivery method (additional shipments beyond the initial purchase) no later than 14 (fourteen) days from the day on which we are informed of the Customer&#8217;s decision to withdraw from the contract.<\/p>\n\n<p class=\"wp-block-paragraph\">These refunds will be made using the same means of payment used for the initial transaction, unless the Customer has expressly agreed otherwise in the relevant attached withdrawal form; in any case, they will not incur any costs as a consequence of such refund.<\/p>\n\n<p class=\"wp-block-paragraph\">The refund may be suspended until receipt of the goods or until the consumer has demonstrated that they have sent the goods back.<\/p>\n\n<p class=\"wp-block-paragraph\">The Customer is requested to send back the goods or hand them over to Giuale SRL Strada prov.le Modugno-Bari, 4\/A, 70026 Modugno BA, Italy without undue delay and at their own expense, in any case, within 14 (fourteen) days from the day on which they communicated their withdrawal from this contract to us.<\/p>\n\n<p class=\"wp-block-paragraph\">The Customer is only liable for any diminished value of the goods resulting from handling the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods.<\/p>\n\n<h4 class=\"wp-block-heading\">JURISDICTION<\/h4>\n\n<p class=\"wp-block-paragraph\">The contract is governed in accordance with Italian laws. For disputes arising from the contract, the competent Court is that of the residence or domicile of the Customer if they are a consumer. In all other cases, the Court of Trani in Italy shall have exclusive jurisdiction.<\/p>\n\n<h4 class=\"wp-block-heading\">Disclaimer<\/h4>\n\n<p class=\"wp-block-paragraph\">Thanks to direct and consolidated relationships with designers, manufacturers, and authorized dealers, <strong><a href=\"https:\/\/giuale.it\/en\/\">www.giuale.it<\/a><\/strong> offers a selection of products of the highest quality and guaranteed authenticity. The products for sale on <strong><a href=\"https:\/\/giuale.it\/en\/\">www.giuale.it<\/a><\/strong> are all strictly new and packaged in their original packaging, which guarantees their excellent state of preservation. With reference to Catellani&amp;smith, Kartell, Viabizzuno, and Vistosi branded products, it is specified that <strong><a href=\"https:\/\/giuale.it\/en\/\">www.giuale.it<\/a><\/strong> is not part of the official dealer network. Conversely, <strong><a href=\"https:\/\/giuale.it\/en\/\">www.giuale.it<\/a><\/strong> purchases the aforementioned original products directly from authorized purchasing groups.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Right of withdrawal The customer has the right to withdraw from the contract, without giving any reason, within 14 days. The withdrawal period expires after 14 (fourteen) days from the day on which the customer or a third party, other than the carrier and designated by you, acquires physical possession of the goods. To exercise [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-239133","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service and Returns - GIUALE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/giuale.it\/en\/customer-service-and-returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service and Returns - GIUALE\" \/>\n<meta property=\"og:description\" content=\"Right of withdrawal The customer has the right to withdraw from the contract, without giving any reason, within 14 days. 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